Your team, run like we own it.
Peak Process Partners builds and manages dedicated back-office and customer teams for US companies — healthcare, finance, customer support, technology and transportation. You set the standard. We hire, train, and hold the line on it every shift.
Accounts payable & receivable team
- Seats
- Start with 4, scale as volume grows
- Hours
- Aligned to US Eastern
- Systems
- Your ERP, your logins
- Oversight
- Weekly QA scorecard
- Pricing
- Flat monthly rate per seat
running delivery teams in India
on the floor in SAS Nagar (Mohali)
seats per client team
from first call to written proposal
Different work needs different people. We hire for the discipline.
A billing specialist and a support agent aren’t interchangeable. Each team is recruited, trained and measured for the specific work it does.
Healthcare & revenue cycle
Medical billing support, eligibility and prior authorization, claims follow-up and denial work, patient scheduling and intake.
Accounting & finance
AP and AR, invoice QA, reconciliation, payment posting, month-end support and reporting — inside your ERP and finance stack.
Customer experience
Voice, chat and email support, order and account servicing, and after-hours coverage on US time zones.
Technology & product
Development, QA, DevOps and product-support squads for scale-ups and service providers on tight timelines.
Sales & business development
SDRs, lead research, list building and CRM hygiene — working your scripts, cadence and tools.
Transportation back office
Dispatch support, driver communication, load documentation, TMS entry, and freight billing and audit for carriers and fleets.
From first call to a running team, without the guesswork.
Scope
We map the workflow, tools, hours and KPIs with you, then send a written proposal with flat per-seat pricing within 2–3 business days.
Build
We recruit for the discipline, train against your SOPs, and write down the steps that only live in someone’s head today.
Launch
Start with two seats or twenty. The team works in your systems, on your hours, and ramps at the pace you set.
Run
QA audits, scorecards and weekly reporting, with one accountable contact who fixes problems before you find them.
One predictable monthly rate per seat. No layers, no surprises.
Access-controlled floor and systems, ISO/IEC 27001:2022 certified for information security.
We work inside your ERP, CRM, TMS or EHR, on US shifts.
Trained, fluent professionals from the Chandigarh tricity.
Both certifications were issued by QRO Certification LLP in August 2026, are valid to August 2029, and can be verified at qrocert.org.
ISO 9001:2015
Quality Management System
Certificate no. 305026080390Q
ISO/IEC 27001:2022
Information Security Management System
Certificate no. 305026080389IS
Founder-led. You'll have his number.
Jay Singh has run delivery teams in India since 2016 — first for his own trucking companies, where the cost of getting it wrong was his own. Before that, he worked at IBM.
Peak Process Partners is what came out of that decade: a Mohali operation built by someone who has sat on the client side of the table and knows where offshore teams quietly break down. He sets the SLAs, stays accountable for the result, and tells you plainly when something isn’t a fit.
You deal with him directly. Not an account manager.
The people behind the work.
A look inside our Mohali office: the team, the workspace, and where your work actually gets done.
Looking for work with US clients? We're hiring across healthcare, finance, support and tech.
Tell us what the team needs to do.
Launching a new team or moving existing work? We’ll come back with a tailored plan and flat per-seat pricing within 2–3 business days.
Email hr@peakprocesspartners.com
SAS Nagar (Mohali), Punjab, India — serving clients in the US and beyond
Peak Process Partners Private Limited · SAS Nagar (Mohali), Punjab, India
Email hr@peakprocesspartners.com
© 2026 Peak Process Partners. All rights reserved.